Northamptonshire Healthcare NHS Foundation Trust Care Quality Commission inspection report results;
“We found a great deal that the Trust can be proud of. Caring was consistently of a Good standard and we found staff to be dedicated and kind.”
“Patients were treated with dignity and respect. Staff showed a good understanding of meeting individual needs on the basis of gender, race, religion, sexuality, ability or disability.”
“We found the Trust to be well-led at board level.”
“The Executive team impressed us both individually and collectively and demonstrated cohesion and determination to improve and enhance the quality of care provided to those who use services within the Trust.”
CQC feedback, August 2015
In February 2015 the CQC visited Northamptonshire Healthcare NHS Foundation Trust (NHFT) to inspect their services. They rate providers against five criteria and in various ways depending on the services they provide. They produced 18 reports for NHFT which covered 49 service lines. They also provided an overall trust report. The overall report gives our trust a rating of Requires improvement.
Our chief executive Angela Hillery said: “We are pleased the CQC recognised our trust as Good in the overall rating for the Caring category, in fact every single one of our services received a rating of either Good or Outstanding against the Caring domain. Overall we received Outstanding and Good ratings for over half our services.
“For us our rating reflects the journey we and many other NHS trusts are on in delivering consistent quality care for our patients in the face of many complex challenges – this is the same rating achieved by two thirds of community and mental health trusts. However, it is important to note that no services were rated as inadequate in any area or domain and that is very positive.
“We see our results as a detailed story of two halves, we have regulatory assurance that we can deliver outstanding and good services and whilst we know it already, we have been advised that we have work to do to improve services in certain areas.
“We are confident that we are responding to all concerns raised by the CQC. Since receiving their initial feedback we have begun taking action as part of our commitment to continuous improvement.”
When looking at all our individual ratings across all categories for all reports over half (64%) of our services received Good or Outstanding.
In their overall report the CQC identified they; “found the Trust to be well-led at board level. The Trust’s values are visible in most of the services provided and the work that the Leadership team are undertaking to instil these throughout the organisation in order to promote a caring, transparent and open culture is notable. The Executive team impressed us both individually and collectively and demonstrated cohesion and determination to improve and enhance the quality of care provided to those who use services within the trust.”
They also identified that “innovation was encouraged from all staff members across all disciplines. Staff said they were encouraged to develop new ideas and to make continuous improvement in the service provided.
“Older People’s Mental Health Inpatient services at the Forest Centre are to be particularly commended due to the state of the art facilities, excellent use of therapeutic tools and the involvement of patients in their care.”
Chief operating officer Richard McKendrick said: “We take patient care very seriously and quality care is our ongoing priority regardless. We have been proactive in our approach, operationally and clinically and since the CQC visit in February many of the improvements they highlighted to us, or that we had already identified ourselves, have been addressed. We are committed to a programme of improvement, both in individual services and trust wide. Our report has shown us that we have more work to do to track, demonstrate and improve on what we already do. We are confident we are moving forward in the right directions.”
Our progress in recent months is very positive and our patients tell us this through their feedback. Our latest ‘I Want Great Care’ results give us a 4.8 out of 5 rating for good care. We are also extremely proud of our staff and how the CQC have recognised their dedication to providing quality care. Everybody at the trust is committed to this quality improvement journey as our number one priority.
If patients, carers or their families want to feedback, raise a concern or make a compliment or get involved they can contact our patient advice and liaison service (PALs) or visit the ‘get involved’ pages on our website www.nhft.nhs.uk/getinvolved
Northamptonshire Healthcare NHS Foundation Trust delivers a comprehensive range of physical and mental health services that are tailored to meet the needs of the people of Northamptonshire. Our services are delivered to best meet the needs of our patients and service users, whether in the patient’s own home, through GP practices or in a residential or hospital environment.
Northamptonshire is the second fastest growing county in England. The Trust is the county’s largest employer. The Trust serves a growing and socially diverse population of nearly 700,000 people living in the districts and boroughs of Corby, Daventry, East Northamptonshire, Kettering, Northampton, South Northamptonshire and Wellingborough.
We employ more than 4,400 people and operate from a large number of hospitals, GP surgeries and clinics. We also provide prison healthcare services in Leicestershire as well as in Northamptonshire.
Our aim is to deliver quality, integrated care.