Good news for ambulance service

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Good news for ambulance service

Peterborough & Cambridgeshire`s  ambulance service has welcomed improved results in the annual NHS staff survey.

More than 1,400 staff in the East completed questionnaires and the 2015 findings, published today, reveal that overall staff engagement (3.44) was better than the national average for ambulance trusts (3.39) and had improved on the East of England Ambulance Service NHS Trust s (EEAST) 2014 score of 3.17.

It also scored higher than average for staff motivation and more respondents recommended the service as a place to work or receive treatment.

Some of the improvements in the 2015 staff survey:

Staff feeling enthusiastic about their job increased from 56% to 71%
The percentage of staff looking forward to going to work rose from 42% to 56%
Decrease in staff suffering work related stress (48% compared with 51% in 2014 and national average of 49%)
89% agreed their role makes a difference to patients
Decrease in percentage of staff witnessing potentially harmful errors or near misses (35% compared with 42% in 2014)
More staff recommending the Trust as a place to work or receive treatment (3.39 compared to 3.04 in 2014 and 3.26 national average)
Staff motivation at work has increased from 3.39 to 3.71 with the national average for ambulance trusts at 3.69
Improvement in support from immediate managers (3.36 compared with 3.11 last year)
Increase in staff reporting good communication between senior management and staff (22% compared with 15% in 2014 and 16% national average)

However, more staff said they were working extra hours and there was an increase in the percentage of staff who said they had experienced physical violence from patients.
Ruth McAll, Interim Director of HR, said:  More staff took part in the 2015 NHS Staff survey than the previous year, and we can take away many positives from the result. However, we have lots more to do and therefore we will be asking managers and staff to develop an action plan to address some of the issues the survey raised. We want this action plan to be owned by each department to ensure the right things are addressed and completed. The Board have recently accepted our new people and culture strategy, which puts staff at the centre of our visions and values and the vital contributions they make to our success.
To read the full report, visit


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