Ambulance service to run patient transport services

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Ambulance service to run patient transport services

Following a competitive tender process and period of public engagement, Cambridgeshire and Peterborough Clinical Commissioning Group (CCG) has awarded East of England Ambulance Service Trust (EEAST) the contract to continue running patient transport services in Cambridgeshire.

The contract, which will run from 1 September 2016, will see East of England Ambulance Service Trust continue to support thousands of patients locally who have routine health appointments.

Sarah Shuttlewood, Director Contracting, Performance and Delivery, CCG said  We are committed to ensuring our patients receive a good quality Non-Emergency Patient Transport Service that supports all its users fairly and as seamlessly as possible. Feedback from our public consultation highlighted the need for having a single service, offering increased hours of operation alongside trained call handlers who are able to assess eligibility and ensure the correct form of transport is booked to meet the needs of the patient. This feedback formed part of the key criteria in the procurement process.

 We are pleased to announce that the CCG has awarded the contract to East of England Ambulance Service Trust (EEAST). They have a proven track record of providing Non-Emergency Patient Transport Service locally and we will continue to work closely with the trust as the service is implemented.

Patient transport services take people who need assistance to and from hospital appointments, treatment centres or other similar facilities. The service includes staff on specialist vehicles and volunteer care drivers. The specialist vehicles are used to convey patients who are elderly, disabled and frail or with mobility or medical needs, but those who are mobile and able to sit comfortably in a standard saloon car may also be taken to hospital by a volunteer drivers, known as the Ambulance Car Service (ACS).

Liz McEwan, Head of Non-Emergency Services, EEAST said:  I am really pleased that we are successful and will be continuing to run the service for patients in the community. We know that our patients really appreciate the work of our staff and the services we run and we look forward to continuing the service.

Robert Morton, Chief Executive for EEAST, added:  This is fantastic news and is very much a testament to both the extraordinary amount of work put into the bid process by our PTS Leadership Team and the ongoing effort of all of our PTS colleagues who have delivered high quality services in the area.

 We will build on this success and look to future contract opportunities that give us the opportunity to deliver an increasingly integrated portfolio of services to patients.

If you are interested in volunteering as a car driver and would like to find out more information, please


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