“Wonderful, “excellent”, and “extremely professional” were just a few of the compliments made about Peterborough`s ambulance service when winter started to hit the region.
In total, 89 people responded to the November experience survey, with more than 98% either satisfied or very satisfied with the overall service they received when they had to get help from the East of England Ambulance Service NHS Trust (EEAST).
The latest figures also revealed that 100% of respondents felt they could trust staff and that they were treated with privacy, dignity, and respect.
One patient said: “My treatment was first class in every way and I’m most grateful to the staff concerned.”
Whilst another patient said: “We were deeply impressed and would not change anything. We highly commend everyone involved.”
It was also revealed that more than 95% rated the handling of their calls as wither acceptable or very acceptable. However, 5.7% felt the length of time waiting for an ambulance to arrive was unacceptable.
Kevin Brown, Director of Service Delivery, said: “Whilst this is a small number of patients who we have responded to, it pays tribute to all of our dedicated staff and volunteers who continue to deliver such a high standard of care across the region.
“The feedback our patient services team gets and that we receive on social media also give us a really good idea of what it is people are happy with, what they think should change, or suggestions to improve the service further – it all helps build our service more and more for the greater good of everyone involved and everyone we need to help.”
To view the reports in full visit: – http://www.eastamb.nhs.uk/performance/patient-surveys/Patient-experience-report-emergency-services-november-2016.pdf
If you were treated by EEAST and want to tell us your thoughts, you can follow on Twitter and tweet us @EastEnglandAmb, email: eoeasnt.Feedback@nhs.net, or visit our website: http://www.eastamb.nhs.uk/contact-us/